What is the most annoying thing ? I think on the whole I am quite easy going and accepting of the status quo. As a counterbalance, when I find something annoying, I usually find it doubly so (or more).
Recent contenders have been TomTom’s online service, or the difficulty of finding anything to actually buy with Airline frequent flyer miles, or crashing PCs.
But at the moment it has to be franchised car dealerships.
We need to sell my BMW as our Fords are arriving shortly. One of the merits of a BMW is supposed to be strong residual values. In my case, I purchased it new from the local main dealer, had it serviced and repaired there throughout and been their “valued customer” apparently.
I’m not necessarily looking to squeeze the last ounce of value out of the car, so I’d be happy enough to see them earn their bid-offer spread. So, I call them.
They won’t even entertain buying it.
In fact, the switchboard won’t even put me through to the buyer. It makes me furious. How meaningless is “strong residuals” if they won’t buy it at any price ?
It’s enough to make me say “I’d never buy a BMW again” and to mentally pen a strong letter of indignation to their managing director.
I probably will fire off a “furious of Bedford” but the reality is that they’re all as bad as each other. Mercedes, I find, are just as hard of hearing when it comes to the S-word on an S-class and after I rang every BMW dealer within 40 miles of Bedford, I found that Elms were actually not alone in being sellers only.
I find it somewhat ironic that when I was in the business of selling complex financial products, we would not have dreamt of leaving buyers without a buyback price, but such an everyday item as a BMW is apparently unsellable to a dealer in, um, BMWs.
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